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PATIENT INFORMATION

Information for Patients

We completely understand the sometimes embarrassing nature of continence issues and that coming to Physiotherapy can seem daunting. But don’t worry – you’re in good hands! All sessions are conducted together with your child in a private treatment room and full verbal and written consent is always gained.

To help put your mind at ease, we’ve prepared our responses to some common questions about the Mars Clinic. We hope you find them helpful.

FREQUENTLY ASKED QUESTIONS

The Mars Clinic is a continence clinic for children and adolescents with bladder and bowel conditions. It is run by experienced Physiotherapists, who work closely with Paediatric Specialists.

The purpose of the clinic is to provide a specific diagnosis and treatment plan for children and teenagers with bladder and bowel conditions and to identify the need for further referrals or testing.

The Physiotherapists would like you to complete an on-line medical history questionnaire prior to your scheduled initial telehealth appointment.  The links to the questionnaire will be sent to you via email following confirmation of your telehealth appointment.

The questionnaire has been designed to provide information on your child’s bladder or bowel condition and will be used by your Physiotherapist to help them prepare for your appointment.  If your child is older, you may wish to complete this questionnaire with them. Teenagers may choose to complete the questionnaire independently.

IMPORTANT: The forms must be completed and submitted at least 2 days before the appointment,  in order for the appointment to proceed.

The Physiotherapist may use a number of different technologies to help diagnose and treat bladder and bowel conditions.

They perform a thorough, non-invasive initial assessment of the child’s bladder, bowel and pelvic floor function. Assessment is tailored to the age of the child and may include using diagnostic ultrasound and non-invasive urodynamics, and also reviewing bladder and bowel diaries, so they can determine the cause of the bladder or bowel problem.

  • Education and voiding programs to promote healthy toileting habits
  • Advice on constipation management
  • The use of Diagnostic Ultrasound to see your pelvic floor and assess bladder volumes
  • The use of non-invasive Urostym™ biofeedback to facilitate visualisation and control of pelvic floor muscle activity through a computer game
  • The use of TENS to retrain nerve pathways
  • Enuresis alarm therapy to stimulate bladder to brain nerve pathways
  • Advice and recommendations surrounding medication management

There is scientific evidence supporting successful outcomes for children who have Physiotherapy treatment for bladder and bowel conditions.

The Physiotherapists are very sensitive to how your child feels and will make them feel comfortable.

All sessions are carried out, together with your child, in a private treatment room.

Yes. Both written and verbal consent must be obtained from a person who has legal responsibility for the child before any examination or treatment. In most cases, this consent can be completed at the Mars Clinic at the start of your first session. Once initial consent has been completed, the child is covered for all of their future assessments and treatments.

If you are unable to attend the first session and/or plan to have a person who is not deemed legally responsible for your child attend in your place, consent must be organised before the first session. In these cases, please contact the Mars Clinic on (07) 3163 1188. We will arrange a time for you to speak to the treating therapist and discuss the consent process via telephone.

For your information, according to Australian Law, a person who is not deemed to have legal responsibility for a child (unless they have been appointed as a legal guardian by an official court order) includes: partners living in a de-facto relationship who are not a biological parent, grandparents, babysitters and siblings.

Most children, but not all, gain bladder and bowel control by 4 to 5 years of age. For all children over 5 with daytime wetting and soiling issues, it’s important that they see a health professional who’s experienced in children’s continence.

A referral is specifically recommended for:

  • Children over 5 with daytime incontinence
  • Children who suffer from soiling and/or constipation
  • Children over 6 with enuresis
  • Children with recurrent urinary tract infections
  • Children over 5 with urinary urgency and frequency

A referral is not required; however a GP or Medical Specialist referral is preferred. We frequently work in partnership with your doctor to plan and manage treatment.

Because of the importance of continence issues, we aim to fit your child in as soon as possible. We try to accommodate appointments before and after school.

We usually try to book about a week in advance, to give you time to complete and return our Mars Clinic questionnaire before the first telehealth appointment. This gives the Physiotherapist a baseline of where your child is at.

Our initial appointments are conducted via telehealth, using a secure online video connection. Please allow up to 30 minutes for this appointment. For your first in-clinic visit, please arrive 15 minutes prior to your appointment to finalise your admission, so we can get you into the Physio on time.

Your first in-clinic appointment, will last up to 45 minutes.

Standard follow-up appointments at the Mars Clinic are up to 30 minutes and may occur in-clinic or via an on-line video/telehealth appointment.

Your child does not need to be in attendance for the initial telehealth appointment, but may attend if you would prefer.

After your initial telehealth appointment, your physiotherapist will create a Treatment Plan with you, and suggest an optimal follow-up appointment schedule to assist in your recovery.

Our administration team will contact you after your initial on-line video / telehealth appointment, to assist with booking your future appointments.

For safety and other reasons, we are unable to accommodate other children in the consultation room. Whilst it is best to attend just with the child receiving treatment, if other children must attend, they must remain in the waiting room, be well behaved and have another adult to supervise them. It is really important that the child receiving treatment is not distracted and that their assessment and treatment are not compromised.

It is our policy to schedule you with the same physiotherapist over the course of your treatment. Occasionally, substitutions must be made because of illness and holidays, but we will inform you of this as early as possible.

On other occasions, your physiotherapist may recommend that you visit with another member of the team, who has additional expertise in the diagnosis and treatment of your condition. If, at any time over the course of your treatment, you would prefer to visit with another physiotherapist, please inform our administration team and they can re-schedule an appointment for you.

Please refer to the ‘Resources’ Section –  Consultation Fees

If you have private health insurance extras cover, you are able to claim a rebate on services provided by the Mars Clinic physiotherapist.

The amount will vary depending on your Private Health Insurer and your level of cover.

As bladder and bowel conditions are often long-term issues, some patients may be able to access Medicare funding to reduce the cost of physiotherapy to treat children with bladder or bowel conditions.

This is usually available for patients whose General Practitioner has initiated a Medicare Team Care Arrangement or Enhanced Primary Care Program. Speak with your General Practitioner for more information and to find out if this type of funding is available for you.

In order to accommodate each patient’s schedule, and for the efficient operation of our practice, reserving time slots for treatments is very important.

That time slot is held specifically for you. If you do need to cancel and reschedule, please give 24 hours notice, to avoid a cancellation fee. A full consultation fee may apply if more than 3 same day cancellations are made.

The Physiotherapists are very objective about what they can and can’t achieve.

If they feel that Mars Clinic treatment isn’t appropriate for your child, they are able to provide management advice to you and to your GP and refer on to other specialists.

For details regarding Physiotherapy for the management of Men’s and Women’s Continence, please view our Active Rehabilitation Physiotherapy website

NEW PATIENT KIT

What to expect

What to expect during a consultation at the Mars Clinic.

What to bring?

To make things easy for you, we have provided the following checklist.

What to do before the appointment?

The Physiotherapists would like you to complete an on-line questionnaire prior to your scheduled initial telehealth appointment. The links to the questionnaire will be sent to you via email following confirmation of your telehealth appointment.
The questionnaire has been designed to provide information on your child’s bladder or bowel condition and will be used by your Physiotherapist to help them prepare for your appointment. If your child is older, you may wish to complete this questionnaire with them. Teenagers may choose to complete the questionnaire independently.
The forms must be completed and submitted in order for the appointment to proceed.

What to drink?

Many assessments at the Mars Clinic require a moderately full bladder in order to complete an ultrasound and urodynamics.

What to wear?

What kind of clothes are best to wear for assessment? Skirts and long t-shirts are ideal to wear to facilitate privacy and comfort during assessment and treatment.

COVID-19 UPDATE: Both in-clinic and on-line video consultations are available for all patients. Mask wearing is mandatory at all of our clinics.
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